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Within 1 business day, Monday to Friday.
Weekend messages are answered Monday.
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Before you write
A few things we get asked often, answered faster here than by email:
- Where is my order? Tracking is emailed as soon as your parcel is scanned. Full timings are on our Shipping page.
- I want to return something. Start on the Returns & Refunds page — it lists what we need and how long a refund takes.
- Is TraXsioN™ right for my neck? We can tell you how it works and who it is designed for, but we can't advise on a medical condition. If you have one, speak with your clinician first.
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