Last updated: 13 August 2026
We want you to be happy with what you bought. If you are not, this page explains exactly what happens.
30-day satisfaction guarantee
You have 30 days from the day your order is delivered to request a refund, for any reason.
You do not need to send the item back. There is no return shipping to arrange, no label to print, and no restocking fee. Keep the product — we will refund you.
How to request a refund
Email support@salvadora.store with your order number and the email address you used at checkout. That is all we need.
We will confirm your refund by email, usually within one business day.
When you will get your money
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the credit to your statement.
If more than 15 business days have passed since we confirmed your refund and it still has not arrived, email support@salvadora.store and we will chase it up.
Damaged, faulty, or wrong items
Please check your order when it arrives. If the item is damaged, faulty, or not what you ordered, email us within 14 days of delivery with a photo of the item and its packaging.
We will send a replacement or issue a full refund — whichever you prefer. You will not be asked to return the item.
Cancelling an order
You can cancel for a full refund any time before your order ships. Email us as soon as you can and we will stop it if the order has not already left.
Once an order has shipped, it falls under the 30-day guarantee above.
Exceptions
Gift cards are not refundable.
We may decline repeated refund requests from the same customer or address where there is evidence of abuse of this policy.
Your legal rights
This policy is offered in addition to your rights under applicable consumer protection law. Nothing on this page limits those rights.
Contact
Salvadora
Email: support@salvadora.store
Ontario, Canada
We reply within 1 business day.