Shipping

Last updated: 13 August 2026

Thank you for shopping with Salvadora. This page explains how we process, ship, and track your order. If your question is not answered here, email support@salvadora.store and we will help.

Order processing

All orders are processed within 1–3 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Orders placed on a weekend or holiday begin processing the next business day. During promotions and peak seasons, processing may take slightly longer. If your order will be delayed beyond our normal window, we will email you.

You will receive a shipping confirmation email with tracking information once your order is on its way.

Delivery times

Estimated delivery is 5–10 business days after your order ships, depending on your location. Total time from order to doorstep is typically 6–13 business days.

Delivery estimates come from our shipping carriers and are not guaranteed. Weather, customs inspections, carrier backlogs, and incorrect or incomplete addresses can all add time.

Where we ship

We currently ship to Canada and the United States.

We are unable to deliver to PO boxes, APO/FPO addresses, or freight-forwarding warehouses.

Shipping rates

Shipping rates are calculated at checkout based on your destination and the items in your cart. The exact cost is shown before you complete your purchase, so there are no surprises afterwards.

Tracked packages

Every order ships with tracking. Here is how it works.

When you get your tracking number. Once your order has been packed and handed to the carrier, we email you a shipping confirmation with your tracking number and a link to follow it.

Give it time to show the first scan. It is normal for a tracking number to show no movement for the first 24–72 hours. The number is created when the shipping label is printed, and updates only start once the carrier physically scans the package into their network. If your tracking has not moved after 5 business days, get in touch.

Reading your updates. A tracking page shows the package’s most recent scan, not its live location. Long gaps between scans are normal during long-haul transit and while a package clears customs. A gap does not mean the package is lost.

More than one package. If your order has several items, they may ship separately and arrive on different days. You will get a separate tracking number for each shipment.

If tracking says “delivered” but nothing is there. Check with anyone else at your address, look in any safe or hidden delivery spots, and ask your immediate neighbours. Carriers sometimes mark a package delivered up to a day before it actually arrives. If it still has not appeared after 48 hours, contact us and we will open an investigation with the carrier.

Customs, duties, and import taxes

Orders may ship from outside your country. Your package can be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are set by your local authorities, are not included in your order total or shipping cost, and are the responsibility of the recipient.

Customs clearance can add several days to delivery. This is outside our control and is not counted in our delivery estimates.

Incorrect or incomplete addresses

Please double-check your shipping address before completing checkout. We can change an address only if the order has not yet shipped — email support@salvadora.store as soon as possible.

Packages returned to us because of an undeliverable or incorrect address can be reshipped once you give us a corrected address. A reshipping fee may apply.

Lost, delayed, or damaged packages

Delayed: if tracking has not updated in 10 business days, contact us and we will investigate with the carrier.

Lost: if the carrier confirms a package is lost, we will send a replacement or issue a full refund — your choice.

Damaged: if your item arrives damaged, email us within 14 days with photos of the item and the packaging, and we will arrange a replacement or refund.

Returns and cancellations

You never need to ship an item back to get a refund. See our Returns & Refunds page for full details.

Orders can be cancelled for a full refund any time before they ship.

Contact

Questions about your shipment? Email support@salvadora.store and we will reply within 1 business day.

Salvadora
Ontario, Canada
Persica

Shipping

Last updated: 13 August 2026

Thank you for shopping with Salvadora. This page explains how we process, ship, and track your order. If your question is not answered here, email support@salvadora.store and we will help.

Order processing

All orders are processed within 1–3 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Orders placed on a weekend or holiday begin processing the next business day. During promotions and peak seasons, processing may take slightly longer. If your order will be delayed beyond our normal window, we will email you.

You will receive a shipping confirmation email with tracking information once your order is on its way.

Delivery times

Estimated delivery is 5–10 business days after your order ships, depending on your location. Total time from order to doorstep is typically 6–13 business days.

Delivery estimates come from our shipping carriers and are not guaranteed. Weather, customs inspections, carrier backlogs, and incorrect or incomplete addresses can all add time.

Where we ship

We currently ship to Canada and the United States.

We are unable to deliver to PO boxes, APO/FPO addresses, or freight-forwarding warehouses.

Shipping rates

Shipping rates are calculated at checkout based on your destination and the items in your cart. The exact cost is shown before you complete your purchase, so there are no surprises afterwards.

Tracked packages

Every order ships with tracking. Here is how it works.

When you get your tracking number. Once your order has been packed and handed to the carrier, we email you a shipping confirmation with your tracking number and a link to follow it.

Give it time to show the first scan. It is normal for a tracking number to show no movement for the first 24–72 hours. The number is created when the shipping label is printed, and updates only start once the carrier physically scans the package into their network. If your tracking has not moved after 5 business days, get in touch.

Reading your updates. A tracking page shows the package’s most recent scan, not its live location. Long gaps between scans are normal during long-haul transit and while a package clears customs. A gap does not mean the package is lost.

More than one package. If your order has several items, they may ship separately and arrive on different days. You will get a separate tracking number for each shipment.

If tracking says “delivered” but nothing is there. Check with anyone else at your address, look in any safe or hidden delivery spots, and ask your immediate neighbours. Carriers sometimes mark a package delivered up to a day before it actually arrives. If it still has not appeared after 48 hours, contact us and we will open an investigation with the carrier.

Customs, duties, and import taxes

Orders may ship from outside your country. Your package can be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are set by your local authorities, are not included in your order total or shipping cost, and are the responsibility of the recipient.

Customs clearance can add several days to delivery. This is outside our control and is not counted in our delivery estimates.

Incorrect or incomplete addresses

Please double-check your shipping address before completing checkout. We can change an address only if the order has not yet shipped — email support@salvadora.store as soon as possible.

Packages returned to us because of an undeliverable or incorrect address can be reshipped once you give us a corrected address. A reshipping fee may apply.

Lost, delayed, or damaged packages

Delayed: if tracking has not updated in 10 business days, contact us and we will investigate with the carrier.

Lost: if the carrier confirms a package is lost, we will send a replacement or issue a full refund — your choice.

Damaged: if your item arrives damaged, email us within 14 days with photos of the item and the packaging, and we will arrange a replacement or refund.

Returns and cancellations

You never need to ship an item back to get a refund. See our Returns & Refunds page for full details.

Orders can be cancelled for a full refund any time before they ship.

Contact

Questions about your shipment? Email support@salvadora.store and we will reply within 1 business day.

Salvadora
Ontario, Canada